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A delicate balancing act: how to digitalize your customer service

A delicate balancing act: how to digitalize your customer service

By:Smriti Dewan Date:09/06/2018 Time:5:00

In the face of fresh-faced fin techs, it’s essential that banks are doing all they can do to digitize their services and provide a truly competitive offer to challenger brands. So, what must banks bear in mind when looking to digitally transform their customer service.