Be a Great One

Robotic process automation – a new frontier in customer service?

By:Flex Date:09/06/18 Time:5:14

Customer service has always been a key business differentiator. However, recent technological progress, greater consumer choice and eroding loyalty means the empowered customer will no longer stand for sub-standard experiences. As a result, the past few years have seen a renewed focus on the consumer. This is being reflected in internal business structures across sectors.